Why don't users read the manual when they have a problem?


From: scot@sysx.apana.org.au (Scot Art)
Date: Thu Mar 24 04:51:38 1994

One of the Golden Rules of Documentation is that, when stuck, people tend to do the following in this order:

1) Experiment for themselves
2) Ask the nearest person
3) Ask the Office Expert
4) Phone support
5) Try the online help
6) Look in the manual

I'm not sure of the exact reference but I can find it if need be.

comp.human-factors faq WWW page: